FAQ
How long does shipping take?
We ship all orders with DHL. Delivery time within Germany is usually 2–3 business days. Deliveries to other European Union countries usually take 5–8 business days. Once your order has been shipped, you will receive a shipping confirmation with tracking.
Can I return my order?
Yes. You have the right to return your order within 14 days of receiving the goods, in accordance with the statutory withdrawal period.
Please note that the dress must be returned unworn, unused, and in perfect condition.
The original tag and security tag must not have been removed or damaged. Furthermore, the dress must show no signs of wear, make-up stains, perfume scent, or other soiling.
The customer bears the cost of return shipping.
For hygiene and quality reasons, worn, soiled, or damaged items unfortunately cannot be returned.
Upon receipt and inspection of the return, the purchase price will be refunded in accordance with legal requirements.
How do I find the right size?
For every dress, you will find a size chart on the respective product page. All sizes given correspond to EU sizes.
Please note that the stated measurements may vary by approx. 1–2 cm due to production. This is completely normal and does not constitute a defect.
If you are unsure about the size or would like personal advice, please feel free to contact us via WhatsApp. We will help you find the right size for your desired dress.
Which payment methods are accepted?
We offer you secure and convenient payment options via Shopify Payments. These include:
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Klarna
With Klarna, you also have the option to pay by invoice or in installments, depending on availability.
All available payment methods will be displayed to you at checkout.
Do you also have a retail store?
Yes. In addition to our online shop, we also have a physical store in Duisburg.
There you have the opportunity to view and try on our evening dresses in person and receive individual advice.
For questions about sizes, fit, or availability, we are happy to assist you on-site or via WhatsApp.
We look forward to your visit!
Any further questions?
Our team will be happy to advise you personally. Contact us via WhatsApp or visit our store in Duisburg.
